Tickets Nation is committed to protecting personal data. We implement appropriate technical and organizational measures to protect your personal information in accordance with applicable European and French data protection regulations.

We have made every effort to keep our explanations concise and easy to understand. However, if you would like more information or have any questions, please contact us using the contact information provided on our website under the "FAQ – Customer Service" section.

Tickets Nation, located at [address not specified], acts as the data controller for personal information collected through the use of the website, account creation, order management, customer service, and marketing communications.

If you have any questions regarding your personal data or would like to exercise your rights, you can contact us through the "FAQ – Customer Service" section of the website or by mail at the address indicated above.

Tickets Nation primarily uses your personal data for the following purposes:

+ Order management and customer relationships:

We need your personal information to manage your orders and related activities, such as shipping, invoicing, accounting, customer account management, customer relationship tracking, and complaint handling.

+ Payment for your orders:

When you pay for an order on our website, the payment is processed by our secure payment service provider, Up2pay e-Transactions / Crédit Agricole Payment Services.

During the normal payment process, Tickets Nation does not collect or store your complete credit or debit card information. This information is entered and processed directly by the payment service provider.

Tickets Nation only receives the information necessary to manage the order and maintain proof of the transaction, such as the transaction ID, payment status, amount, payment date, and, where applicable, partially masked card information.

+ Payment-related data:

Payment verification data may be retained for as long as necessary to manage transactions, complaints, refunds, accounting, and applicable legal obligations.

Tickets Nation does not store complete credit or debit card information. This information is processed directly by our secure payment service provider.

+ Personalization of our services and communications:

Your personal information allows us to improve and personalize the services we offer and the communications we send you. For example, we may send you personalized emails or recommend products similar to those you have already purchased or viewed that match your interests.

+ Management of requested alerts:

When you subscribe to an alert, we use your email address to notify you about ticket availability, ticket sales, presales, tickets becoming available again, or news matching your request.

Subscribing to an alert does not automatically subscribe you to our newsletter or other marketing communications unless you have separately consented to receive them.

+ Website security:

We collect certain browsing data to help protect our services and detect, prevent, or investigate malicious activity, attempted unauthorized access, computer intrusions, or violations of the ticketing service's terms of use.

+ Customer insights, website statistics, and performance:

We may use data to better understand our customers or for statistical purposes to analyze website activity and improve our ticketing services. We measure website traffic, including the number of page views, website visits, visitor activity, and how frequently visitors return to our website.

1 - What personal data is collected about me?

WHAT INFORMATION?

We collect and process information including your first and last name, address, email address, phone number, identification information, securely protected password, login and browsing data, order history, preferences and interests, products viewed, alert subscriptions, delivery issues, and complaints.

Where you have given your consent, we may also process information about your interactions with our communications, including whether you open our emails, click the links they contain, and the associated dates and times.

Required and optional information is identified at the time of collection using an asterisk. Certain information is collected automatically based on your activities on the website, particularly when you browse the website, create an account, place an order, or contact our customer service team.

WHEN?

We collect information that you provide to us, particularly when:

You create a customer account on our website;
You place an order on our website;
You contact our customer service team;
You subscribe to a ticket availability, ticket sale, or presale alert;
You subscribe to our newsletter;
You interact with our communications or content;
You open our emails or click the links they contain, when you have authorized this tracking.

2 - What communications might I receive?

+ Service emails:

After placing an order or as part of an ongoing contractual relationship, you will receive emails that allow you to track your order or the performance of your contract, including order confirmations. These service messages are necessary to properly fulfill the orders and services you have requested.

+ Tickets Nation newsletters:

If you have consented, or where regulations allow us to do so for products or services similar to those you have previously purchased, Tickets Nation may send you marketing communications by email.

You can opt out of receiving these communications at any time by clicking the unsubscribe link included in each email or by contacting us through the "FAQ – Customer Service" section.

Tracking email opens and clicks

Subject to your consent, promotional emails sent by Tickets Nation may contain tracking pixels and personalized links.

These technologies allow Tickets Nation to determine whether an email has been opened and whether the links it contains have been clicked. They help us analyze and improve the performance of our communications.

You can allow or decline this tracking through our preference center. Your choice does not affect your ability to receive our emails.

You may change your preferences or withdraw your consent at any time through your communication preferences.

+ Phone contact:

Our customer service team may contact you by phone when necessary to track your order, respond to a request, handle a complaint, or properly provide the requested service.

+ Ticket availability, artist, and event alerts:

We may offer alerts to notify you by email about ticket availability, ticket sales, presales, tickets becoming available again, or news related to an event, artist, author, or music group.

You can voluntarily subscribe to these alerts through artist pages, event pages, or our communications.

The email address you provide is used to send the requested alert. It is not automatically used to send newsletters or other marketing communications unless you have separately consented to receive them.

You can unsubscribe at any time using the link provided in the emails you receive or by contacting us through the "FAQ – Customer Service" section.

3 - What are the legal bases for processing my personal data, and how long is it retained?

The processing of your personal data is justified by different legal grounds, depending on how we use the information. Below are the legal bases and retention periods that apply to our main data processing activities.

+ Applicable legal bases:


Contract: Processing personal data is necessary to perform a contract or take steps at your request before entering into a contract.

When you voluntarily subscribe to an alert, your email address is used to provide the information you requested. This use is limited to managing the relevant alert.

Consent: You agree to the processing of your personal data by providing explicit consent, such as checking a box, clicking an acceptance button, or taking an equivalent affirmative action.

You may withdraw your consent at any time, including through your communication preferences or by contacting us through the "FAQ – Customer Service" section.

Tracking opens and clicks in promotional emails is based on your consent. You may refuse or withdraw this consent at any time without being unsubscribed from marketing communications.

Legitimate interests: Tickets Nation may process certain information when necessary for its legitimate interests, particularly to improve its services, maintain website security, prevent fraud, manage customer relationships, or conduct certain communication activities, provided that such processing does not override your rights and freedoms.

Except where otherwise permitted by law, you may object at any time to processing based on legitimate interests by notifying Tickets Nation.

Legal obligations: The processing of your personal data may be required by law.

+ DATA RETENTION PERIODS:

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected.

Customer account information is retained for as long as the account remains active and for a limited period after the last activity to manage customer relationships, potential complaints, and our legal obligations.

Information relating to orders, invoices, and accounting records may be retained for up to 10 years in accordance with applicable legal obligations.

Data used to send newsletters is retained until you withdraw your consent or object to receiving them, and for no longer than the period permitted by applicable regulations when there is no activity on your part.

Data used for alerts is retained for as long as necessary to send the requested alert and manage the subscription. It is then deleted or retained only when another legitimate purpose or legal obligation justifies doing so.

Data relating to email opens and clicks is retained for as long as necessary to analyze and improve our communications. It is no longer used for these purposes after you withdraw your consent.

Once the applicable retention periods have expired, the data is deleted or securely archived with restricted access when required by law.

4 - Who receives my personal data?

The information we collect may be shared, when necessary, with service providers engaged by Tickets Nation to deliver its ticketing services. These may include our technical, hosting, payment processing, customer service, email marketing, accounting, delivery, and marketing service providers.

These service providers process personal data only for the specified purposes and in accordance with Tickets Nation's instructions.

Our email campaign management and delivery provider may also process information about email opens and clicks, as well as related consent preferences, on behalf of Tickets Nation.

You may withdraw your consent at any time or object to the uses of your personal data described above.

"FAQ – Customer Service" contact form

By mail to the following address: Tickets Nation, .

If you contact us by email or mail, please provide your first and last name, email address, and mailing address, and explain the reason for your request and/or the right you wish to exercise.

To help us understand your request, you may specify one or more of the following:

To stop receiving marketing communications: "Stop email"
To delete your customer account: "Delete my account"

+ SOCIAL MEDIA PLUGINS:

Our website uses social media plugins or modules, including small "Like" and "Share" buttons from third-party social networks such as Facebook, Twitter, and Instagram.

These features allow you to like and share information from our website on social media.

If you use these plugins, such as clicking "Like," your actions may be recorded and published on your social media accounts, depending on your account settings.

If you do not want social media platforms to publish actions taken through these plugins to your accounts, you should log out of your social media accounts.

5 - Your choices and your rights:

+ Your Choices:

When we rely on your consent to process your personal data, you may withdraw that consent as described below.

To stop receiving our marketing communications, you can update your preferences in your account, follow the unsubscribe instructions included in every marketing email we send, or contact us so we can process your request.

The website may use cookies and other tracking technologies that are necessary for its operation, as well as analytics, personalization, or advertising cookies, subject to your consent where required.

You may accept, reject, or modify your choices at any time through the cookie management tool available on the website.

Preferences relating to tracking pixels and personalized links in our emails are managed through a separate preference center, independently of the website's cookie management tool.

You can allow or decline email open and click tracking and change your choice at any time without unsubscribing from our marketing communications.

Rejecting nonessential cookies must be as easy as accepting them.

To opt out of personalization, you can change your preferences in your account. If this option is unavailable, you can contact us, and we will make the changes for you.

+ Your Rights:

In accordance with applicable regulations, you have the right to access, correct, erase, or object to the processing of your personal data, restrict its processing, and, where applicable, request data portability.

You may exercise these rights by contacting us through the "FAQ – Customer Service" section or by mail at the following address: Tickets Nation, 27-29 Rue Raffet, 75016 Paris, France.

To process your request, we may ask you to verify your identity when necessary.

If you believe that your rights have not been respected, you may file a complaint with the French Data Protection Authority (CNIL).

6 - Security of your information:

Tickets Nation implements technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or unauthorized disclosure.

These measures include securing access, restricting permissions, monitoring systems, logging certain operations, backing up data, and supervising our technical service providers.

These measures are adapted according to the nature of the data being processed and the associated risks.

7 - Contact Us:

If you have any questions about the information above or our approach to data protection, our team is available to assist you through the "FAQ – Customer Service" section of our website.