You can contact our customer service team through our contact page, Monday through Saturday, from 9 AM to 7 PM.

Your tickets will be sent to you by email 2 to 3 days before the concert date. We recommend checking your inbox and spam folder as the event approaches.

By default, seats purchased in the same order are grouped by row, section, or entrance. Seats within the same order are next to each other.

Once your reservation is confirmed, you will receive a confirmation email with a summary of your order. You can also view your order history in your customer account.

To combine multiple orders, simply contact our customer service team.

You can view the section corresponding to your selected ticket category on the event seating chart when making your reservation. Your exact seat location (row and seat number) will be provided when you receive your tickets.

An e-ticket is an electronic ticket that you can print at home, in color or black and white, using a printer connected to your computer.

E-tickets may be available when the event venue has an electronic access control system. Each e-ticket is scanned at the venue entrance, and its validity is verified using the unique barcode printed on the ticket.

You can also scan your ticket directly from your smartphone at the entrance.

E-tickets are available for many events listed in our online catalog.

You can print your e-tickets as many times as necessary, but each ticket can only be used once. If multiple copies of the same ticket are presented at the venue entrance, only the first ticket whose barcode is scanned will be considered valid. You are responsible for the use of your e-tickets.

If an event is canceled without a rescheduled date, your tickets will be refunded according to the announced refund procedures and processing times.

To request a refund, please contact our customer service team through our contact page and provide your order number and the name used when making the reservation.

Once your request has been received and verified, the appropriate department will process your refund. Processing times may vary depending on the event and the payment method used.

Credit or debit card payments: Please provide your bank account details (IBAN and BIC/SWIFT) if your order was placed more than one year ago or if the card originally used for payment is no longer valid.

Please follow this procedure to ensure your refund request can be processed as efficiently as possible.

If your event has been postponed, you can contact our customer service team through our contact page from 9 AM to 7 PM.

All reservations are final. Tickets are nonexchangeable and nonrefundable, except in the event of cancellation.