PREAMBLE

These General Terms and Conditions exclusively govern the sale of event tickets on the website tickets-nation.com.

Tickets Nation acts as an intermediary, generally in its own name and on behalf of partner ticketing providers for cultural events, sporting events, and amusement parks. Accordingly, these General Terms and Conditions of Sale apply exclusively to ticket sales services and not to the performance or event itself. Certain activities offered, particularly sporting activities, may also be subject to specific terms and conditions or internal regulations established by the organizer or venue. These terms and regulations may be obtained directly from the relevant venue and/or organizer.

The customer acknowledges having read and accepted these terms and the associated rights and obligations. All orders placed through the services offered are governed by these General Terms and Conditions.

ARTICLE 1 – TICKET PRICES AND PAYMENT TERMS

1 - Customers may place orders on the website at tickets-nation.com

2 - Ticket prices are displayed in euros or British pounds, including all applicable taxes and processing, administration, and acquisition fees, but excluding shipping charges. The face value of tickets for each category can be found in the "Seating & Prices" section on the page for each event.

3 - Different pricing options may be offered depending on the event. For group rates, when available, a minimum number of tickets determined by the organizer is required, generally between 15 and 20 tickets, unless otherwise specified.

4 - For certain events, at the organizers' request, you may receive vouchers instead of printable tickets, subject to the specific conditions established by the organizer. In such cases, the vouchers must be exchanged for valid tickets at the entrance to the venue or event site 30 minutes before the event begins.

5 - All orders must be paid in euros or British pounds, based on the current exchange rate.

6 - Tickets Nation reserves the right to change its prices at any time. Products will be invoiced according to the prices in effect when the order is placed.

7 - For certain events, our selling price may exceed the face value printed on the ticket for the category ordered. This difference may result from acquisition fees or commissions charged by suppliers, as well as administration, handling, and processing fees applied by Tickets Nation.

8 - Tickets Nation cannot be held responsible for changes to seating sections, ticket types, or ticket categories decided by organizers or other parties between the date of purchase and the issuance of tickets. If such changes result in the allocation of tickets in a lower category, the difference between the amount paid and the face value of the tickets provided will be refunded to the customer. If the changes result in an upgrade, Tickets Nation will cover the price difference. If changes to the seating arrangement result in a change to the originally reserved category, the customer has the right to withdraw from the purchase and request cancellation of the order and a full refund. Physical event tickets cannot be refunded, returned, or exchanged, even if lost or stolen, except when an event is canceled and the organizer decides to refund tickets.

9 - Tickets Nation does not offer accessible seating for individuals with reduced mobility.

ARTICLE 2 – REAL-TIME TICKETING

1 - Event ticket reservations are processed in real time on tickets-nation.com.

Our platform provides real-time information about ticket availability when you place your order. If tickets in a requested category are unavailable, our platform automatically offers available seats in another category.

The "My Cart" page allows you to verify that the seats assigned to you meet your preferences. These seats are held for a limited time, as indicated by the countdown timer displayed at the top of your cart.

If the assigned seats are not suitable, you may remove them from the "My Cart" page by clicking the corresponding "Remove" button.

SPECIAL PROVISIONS: Orders placed on tickets-nation.com are considered final and binding. Due to exceptionally high demand, limited ticket availability, and the specific distribution methods used for certain events, the ticket categories assigned by our suppliers may differ from those originally requested. If tickets in the selected category are unavailable, Tickets Nation agrees to contact the customer individually to offer the most suitable solution. Depending on the circumstances, three solutions may be offered: an upgrade, a downgrade, or cancellation. In all cases, Tickets Nation will make every reasonable effort to ensure that the customer can attend the event for which the reservation was made.

+ Upgrade: If tickets in the originally selected category cannot be provided, Tickets Nation will, whenever possible, offer tickets in a higher category. In such cases, the customer agrees to accept the upgraded tickets at no additional cost, with Tickets Nation covering the difference.

+ Downgrade: If tickets in the selected category or a higher category cannot be provided, Tickets Nation will offer tickets in a lower category and refund the price difference. If the customer refuses this option, they may cancel the order and receive a full refund.

+ If Tickets Nation cannot provide tickets in the selected category or any other category, it agrees to seek and offer an alternative solution involving another performance, date, or venue. Tickets Nation agrees to notify the customer by email or telephone 30 days before the event if it is unable to provide the ordered tickets, and to refund the full amount paid for the order. Any additional claims for compensation or payments beyond the amount paid for the order will not be accepted.

ARTICLE 3 – SEATING CHARTS AND SEAT LOCATIONS

1 - You can view the seating section corresponding to your selected category on the interactive seating chart during the reservation process. Your exact seat location, including the row and seat number, will be provided when you receive your tickets.

2 - Seat arrangements: By default, tickets purchased in the same order are grouped together by row, section, or entrance. Whenever possible, seats within the same order are adjacent. However, seats may occasionally be separated. In such cases, our team will make every effort to arrange the seats as close together as possible.

ARTICLE 4 – PAYMENT METHODS

1 - Payment by credit or debit card allows you to reserve your tickets online immediately and make a binding purchase. Accepted payment cards include Carte Bleue/Visa, Eurocard/Mastercard, and American Express.

2 - PAYMENT BY PHONE: Orders may also be placed by telephone. Payment is processed by securely entering the banking information shown on the customer's credit card during a call to our Customer Service department, at the cost of a local call. A bank transaction number confirms the payment. The invoice is sent by email or regular mail.

ARTICLE 5 – PAYMENT SECURITY AND PERSONAL DATA

1 - Tickets Nation has entrusted its payment system to Ingenico, a provider specializing in secure online payments. We guarantee the confidentiality of your banking information, which is protected by SSL encryption. This protocol systematically verifies access authorization during card payments and encrypts all information exchanged to ensure confidentiality.

2 - We believe it is important that you understand what personal information we collect about you and how we use it. For more information, please review our "Privacy Policy".

ARTICLE 6 – ORDER CONFIRMATION

1 - Your event ticket order is considered final and binding on Tickets Nation only after you receive an email confirming that your order has been successfully validated. We therefore encourage you to check your email inbox. In the event of a dispute concerning the selected event, performance date, seating category, or number of tickets, only the order confirmation attached to the customer's account and validated during the reservation process will serve as proof.

2 - You acknowledge that you have read and accepted these General and Special Terms and Conditions of Sale before placing your order. By confirming your order, you agree to these terms.

Unless proven otherwise, the information recorded by Tickets Nation constitutes evidence of all transactions between Tickets Nation and its customers.

ARTICLE 7 – TICKET DELIVERY METHODS

1 - Ticket processing and delivery times vary depending on the event.

When placing an order, you can choose from four delivery options:

+ E-ticket available for download in your customer account: Your e-tickets will be available up to 2 days before the event date in PDF format, which can be printed or displayed on your mobile device. You can also scan your ticket directly from your smartphone at the entrance.

+ Postal Service – Registered Mail: Tickets are issued and handed over to the postal service 3 weeks after your reservation is confirmed, with tracking provided.

+ UPS: Your tickets will be shipped via UPS 2 weeks after your reservation is confirmed, with tracking provided.

+ Chronopost: Your tickets will be shipped via Chronopost 2 weeks after your reservation is confirmed, with tracking provided.

Tickets Nation does not take special dates into account when shipping tickets. Therefore, failure to receive tickets purchased for important occasions, such as Christmas or other specific dates, does not constitute a breach of obligation by Tickets Nation.

2 - For certain events, tickets may be delivered up to 4 weeks before the event date. In the "My Orders" section of your account, you can check your order status at any time. We recommend verifying the selected ticket delivery method, whether physical shipment or e-tickets.

If your tickets have been marked as shipped and you selected physical delivery, please locate your tracking number and contact Customer Service.

Our Customer Service team is available to answer any additional questions through the "Help" button at the bottom of each page of our website.

ARTICLE 8 – E-TICKET TERMS OF USE

1 - E-TICKET (print-at-home tickets)

An e-ticket is a secure PDF ticket containing a barcode that can be printed at home, in color or black and white, using a printer connected to your computer. E-tickets may be offered when the event venue has an electronic access control system. Each e-ticket is scanned at the venue entrance. Its validity is verified using the unique barcode printed on each ticket.

With the e-ticket service, you have access to secure electronic tickets. You may regenerate and print your e-tickets at any time, 24 hours a day, 7 days a week, through the "Order Tracking" section.

Important: If multiple copies of the same ticket are printed, only the first person to present that barcode will be admitted to the event.

2 - You may print your electronic tickets as many times as necessary, but each ticket can only be used once. If multiple copies of the same ticket are presented at the venue entrance, only the first ticket whose barcode is scanned will be considered valid. You are responsible for the use of your e-tickets.

ARTICLE 9 – RIGHT OF WITHDRAWAL, CANCELLATION, AND REFUNDS

1 - All reservations are final and binding. Tickets are nonexchangeable and nonrefundable, except in the event of cancellation.

2 - Customers do not have a right of withdrawal for services sold through the website.

In accordance with Article L221-28-12 of the French Consumer Code, services related to accommodation other than residential accommodation, transportation of goods, car rentals, catering, or leisure activities provided on a specific date or during a specific period are excluded from the right of withdrawal.

Event tickets cannot be refunded, returned, or exchanged, even if lost or stolen, except when an event is canceled and the organizer authorizes ticket refunds. If an event is canceled or postponed by its organizers, the order will be refunded after deduction of administration and shipping fees, provided that the customer returns any tickets already received to Tickets Nation.

No duplicate tickets will be issued, including in cases of loss or theft.

3 - Changes made by the organizer: Events take place under the sole responsibility of their organizers. Tickets Nation cannot, under any circumstances, be held responsible for changes, cancellations, or postponements.

However, unless otherwise stated in the event description, as is often the case for sporting events that are nonrefundable in the event of a date change, Tickets Nation will refund the amount of the order, minus administration and shipping fees, upon request from a customer who refuses the modification.

The conditions for exchanging tickets, transferring their validity to another date, or obtaining a refund are determined by the organizers. This information will be communicated by the ticket distributor. Tickets Nation will notify its customers by email or telephone.

Except for electronic tickets, refunds can only be issued after tickets already delivered to the customer have been returned. Physical tickets must be returned directly to our offices or sent by express or registered mail with a traceable and identifiable shipment.

Note: Lost or stolen tickets, or tickets returned by regular mail without proof of receipt, cannot be refunded or exchanged.

4 - If an event is canceled without a rescheduled date, you may request a ticket refund, excluding administration and shipping fees.

For physical tickets: Please return your tickets by registered mail with acknowledgment of receipt to the following address:

Tickets Nation:

For e-tickets: Simply submit a request using the contact form available directly on our website.

Once our team has received your refund request, including the tickets and all information required to process the refund, please allow approximately 4 weeks for your order to be refunded.

ARTICLE 10 – ORDER TRACKING AND CUSTOMER INFORMATION

1 - For any questions or additional information, our Customer Service team is available to assist you.

Mailing address: 27-29, Rue RAFFET 75016 Paris - France

We also provide an interactive online Help Center. Our online Help Center allows you to find immediate answers to frequently asked questions and contact Customer Service through the contact form.

Through the "My Account" section, you can:

+ Track the status of your order.
+ Track the delivery of your tickets when shipped through postal services.
+ Reprint your e-ticket(s).

You can also access your complete order history on our website.

2 - You can track the progress of your order through the "My Orders" section of your customer account. Our Customer Service team is available to provide updates regarding your order status.

ARTICLE 11 – LIABILITY, APPLICABLE LAW, AND MEDIATION

These General Terms and Conditions of Sale, originally written in French, shall be performed and interpreted in accordance with French law.

In the event of a dispute, the customer shall first contact Tickets Nation to seek an amicable resolution.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, after first submitting a written complaint to Tickets Nation, the customer may also submit a complaint through the consumer dispute resolution platform: www.mediationconso-ame.com

AME Consumer Mediation – Association of European Mediators, 11 Place Dauphine, 75001 Paris, France.

As part of the services provided through its website and, more generally, the sale of tickets for performances and events, Tickets Nation acts as an intermediary between the customer and the partners responsible for the relevant performances or events.

Accordingly, these General Terms and Conditions of Sale apply exclusively to ticket sales transactions and do not govern the performance or event itself.

Failing an amicable resolution, the French courts shall have jurisdiction.

Last updated: October 31, 2022